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Frequently Asked Questions

Will there be any interruption in my gas service?

At some point, we will need to turn off the gas to your home for a short period of time (usually less than four hours) in order to switch your natural gas service to the new main. Rest assured that we will notify you prior to any interruption.

Does the gas service line on my property have to be replaced?

Usually, unless the service line was recently replaced with plastic pipe and the meter is already located outside your home. 

If my meter is moved outside, where will it be located?

In most cases, the meter will be relocated to the side of the home near the front of the residence. Laclede Gas will attempt to keep the meter outside of any fenced areas.

Do I need to contact anyone to set an appointment for work at my property?

No, when we begin work on your street, you will receive a notice on your front door requesting that you contact the project foreman to schedule the necessary work on your property. We appreciate your prompt response.

Do I need to be at home when the work is being done?

No, a Laclede Gas representative will coordinate with you to gain access to your property to perform service work, including relighting your natural gas appliances.

Will traffic be blocked on my street?

Yes, there may be times when equipment will temporarily block the street, but crews will be present to move it and allow you to pass.

How long will it take to complete the project?

Construction for pipeline replacement projects may take several weeks to months to complete. Traffic, street size, weather and soil types are the determining factors. However, the gas to your home should only be turned off for a short period of time (usually less than four hours). Laclede Gas will be working to minimize construction impacts throughout the project.

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