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Website Privacy Policy

(Revised December 2015)

Laclede Gas Company wants you to have a safe and secure experience at our Website, and wants to explain the steps it takes that are aimed at preventing unauthorized disclosure of information you may provide as you visit this website. Laclede has adopted this privacy policy (the “Privacy Policy”) to explain our commitment to your privacy, and this Privacy Policy applies to the personal and other information Laclede collects at the website (the “Website”). For purposes of this Privacy Policy, the terms “Laclede”, “Company”, “we”, “us”, and “our” refer to Laclede Gas Company, which owns, operates, and controls the Website, and such terms may also refer to contractors and service providers engaged by Laclede to support its business activities, as the context may require. The terms “you”, “your” and “yours” refer to any natural person who accesses or uses the Website for personal, family, or household purposes. By using or accessing the Website, you confirm your agreement to the terms of this Privacy Policy as may be in effect at that time. Please refer back to this link to review the contents of this Privacy Policy frequently, as we may change it from time to time to reflect changes in our services and our policies relating to customer Personal Information (as hereinafter defined). Changes and amendments are effective when posted on the Website. Laclede will not provide you with a notice of any change in this Privacy Policy other than posting the amended Privacy Policy at this link. It is your responsibility to monitor and review any changes to the Privacy Policy.

This Privacy Policy supplements, but does not replace, the general Website Terms of Use for the use of the Website. In the event of a conflict between the terms of this Privacy Policy and the terms of the general Website Terms of Use, the terms of this Privacy Policy will govern and control with respect to the matters addressed in this Privacy Policy. Certain websites of entities affiliated with Laclede may have separate privacy notices or terms and conditions that are specific to those websites, and when you use or access such websites those separate privacy notices or terms and conditions will apply and will control in the event of a conflict with the terms of this Privacy Policy.

1. Categories of Information We Collect

We may collect and use both Personal Information and Anonymous Information (as hereinafter described) by and through the Website. For purposes of this Privacy Policy, “Personal Information” means any information or combination of information that we collect or use by or through the Website that identifies you personally, and “Anonymous Information” means information that we collect or use by or through the Website that does not identify you personally or contain personal identifiers about you. Personal Information may include, for example, your name, home address, email address, telephone number, details of transactions you carry out through our Website, financial information or other personal information. Anonymous Information may include, for example, information about your device or internet browser, information obtained from cookies that have been placed on your device or internet browser at the Website or at other websites you have visited, demographic information, aggregated information, blind information about how you use our Website and about the transactions you perform using our Website, and other information obtained through your access to or use of the Website that does not identify you personally. We may supplement the information we collect from you with information we receive about you from other sources.

2. How Laclede Collects, Uses and Shares Your Personal Information

a. The Personal Information you provide to Laclede enables us to enhance the services we may provide, and also lets you access Laclede’s online bill payment application on the Website. You may register to access Laclede’s online bill payment application on the Website. If you register to access Laclede’s online bill payment application or engage in other contacts with Laclede through the Website, you may be asked to submit Personal Information. You may also be asked to submit additional Personal Information in order to use the online bill payment application. We will protect all information you provide us on the Website, as set forth below and in accordance with Laclede’s Terms of Use. We collect Personal Information when you use the Website to make inquiries about our products and services. There may be instances where you may choose to communicate with us by e-mail. If you communicate with Laclede by e-mail, then you agree that e-mail sent by Laclede to you will be considered to be sent with your consent. You acknowledge and agree that any such email will be accessible to anyone who has access to your e-mail. In connection with your use of the Website, products and services, we may ask for, and you may provide, Personal Information in forms, surveys, applications, and online fields, or you may authorize us to collect Personal Information from third party sources. Personal Information also may be provided to us through other transactions and inquiries you make using the Website.

b. We may use Personal Information for the following purposes:

  • (i) To contact you to respond to an inquiry that you send to us;
  • (ii) To keep you informed about Laclede and the services we provide;
  • (iii) To send administrative information to you, such as information regarding the Website and changes to our terms, conditions and policies;
  • (iv) To send you marketing communications that we believe may be of interest to you;
  • (v) As you agree, authorize, or consent to agreements, or as you accept in connection with products and services you obtain from us;
  • (vi) For our business purposes, including (but not limited to) such purposes as (1) data analysis, (2) audits, (3) new product or service development, (4) enhancing, improving or modifying our products and services, (5) identifying usage trends, (6) determining the effectiveness of our promotional campaigns, and (7) operating and expanding our business activities; and
  • (vii) As we believe in our sole discretion to be necessary or appropriate (1) under applicable law, (2) to comply with legal process and otherwise to comply with applicable laws, rules and regulations, (3) to respond to lawful requests from public and government authorities, (4) to enforce our terms and conditions, (5) to protect our operations or those of any of our affiliates, (6) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others, and (7) to allow us to pursue available remedies or limit the damages that we may sustain.

c. We do not sell, rent, trade, share, license or otherwise disclose your specific Personal Information to anyone other than to Laclede’s affiliates, except:

  • (i) We also may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; court orders; or, if we are otherwise required to disclose such information by law. We also will release Personal Information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Website for illegal reasons or to commit fraud.
  • (ii) We may also disclose such information to third parties in situations where such disclosure is necessary to (1) comply with our regulators, (2) collect unpaid bills, (3) enable Laclede’s employees or consultants to provide service to you and to otherwise perform their duties, (4) comply with interchange functions, (5) obtain and provide credit reporting information, or (6) resolve customer disputes or inquiries. We do not sell your Personal Information to third parties for telemarketing, e-mail or direct mail solicitation of third-party products or services.

d. You are responsible for all activity on the Website accessed by your user name and password. You agree that the protection of the confidentiality of your user name and password is your responsibility.

e. Laclede employees, as well as consultants engaged by Laclede, may have access to your Personal Information. That access to your Personal Information by such individuals is limited to only information necessary to allow such employees or consultants to perform their duties.

3. How Laclede Collects, Uses and Shares Your Anonymous Information

a. How We Use IP Addresses. An Internet Protocol (“IP”) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Website. While we gather data when our servers log your IP address, we do not tie your IP address to your Personal Information, and it is not used to identify you.

b. How We Use Cookies and Tags. This website may involve use of a mechanism called “cookies.” A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive, if your browser settings permit it. This site may also involve use of “tags.” A tag is an object that is embedded in a web page or email and is usually invisible to the user but allows checking that a user has viewed the page or email. Tags are commonly used for email tracking and page tagging for Web analytics. THE WEBSITE’S COOKIES AND TAGS DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S PERSONAL INFORMATION. Our cookies and tags are not “spyware.”

We use cookies and tags to collect information about usage of the Website, such as the number of visitors to the Website and the number of users that click on certain links or that use certain services. We do not tie the Anonymous Information that we collect to your Personal Information. For example, we use cookies and tags to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and Website interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help Laclede conduct and improve its business.

If you do not agree to this use of cookies you can adjust your browser settings to reject all cookies (each browser is different, so check the “Help” menu of your browser to learn how to do this). Alternatively, you can choose not to use the Website.

If you choose to reject all cookies using your browser settings, you will not be able to use Laclede products, services and/or websites that require you to “sign in,” and you may not be able to take full advantage of all offerings on the Website. However, many Laclede online services do not require that you accept cookies.

c. We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and tags to measure advertising effectiveness (such as which web pages are visited). And, this data in an aggregate form may be used by Laclede for marketing, advertising, or other uses. Any information that these third parties collect via cookies and tags is not linked to any personal information collected by us.

d. We may use, disclose, and share Anonymous Information as described in this Privacy Policy and/or for any other purpose, subject to the requirements and restrictions of applicable law. If we combine Anonymous Information with Personal Information (such as combining your name with your geographical location), we will treat that Anonymous Information as Personal Information for so long as it is combined with Personal Information.

4. Links

While browsing the Website, you may encounter links to other third-party operated websites. If you click on one of these hypertext links to view one of these third-party operated websites, then these other third-party websites may send their own cookies to you, log your IP address, and otherwise collect data or solicit Personal Information. LACLEDE DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES AND TERMS OF USE POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

5. Social Media

We may from time to time use social media websites and applications (e.g., Facebook®, Twitter®, YouTube® and LinkedIn®) to interact with you and to communicate information about us and about our products and services. We may collect information from our interactions with you at such social media websites and applications, and we may use the information for the purposes and uses described in this Privacy Policy. If we disclose any terms of use at specific social media pages that we manage, you also will be subject to those terms when you interact with those pages. The owners and operators of social media websites and applications may impose their own terms of use and privacy policies with respect to the use of their websites and applications. This Privacy Policy does not govern the use, handling, and treatment of content you may post at social media websites and applications by the owners and operators of those websites and applications. You should review the terms of use and privacy policies of any social media website or application that you use to make sure you understand your rights and obligations with regard to content that you post.

6. Children’s Privacy Online

We understand children’s privacy is important. Our Website is not directed to children under the age of 13. If you are under the age of 13, then you should not submit Personal Information on the Website or any websites without the consent of your parent or guardian.

7. Security Regarding Online Services

You may login to Laclede’s online services section of this Website or related sites to conduct online transactions with Laclede. When you login with your user name and password to Laclede’s online services, any account information you enter or that is otherwise displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of transmission of your Personal Information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.

You may direct any questions about this Privacy Policy to:

The Laclede Group
700 Market Street
St. Louis, MO 63101

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