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Disconnection & Restoration of Service

REASONS YOUR GAS SERVICE MAY BE DISCONNECTED:

  • Unsafe equipment or facilities.
  • Nonpayment of a delinquent gas bill.
  • Failure to pay a deposit or give acceptable guarantee.
  • Unauthorized interference with our gas service.
  • Failure to fulfill the terms of a payment arrangement.
  • Refusal to grant access at reasonable times to our employees for inspection or meter reading, maintenance, or replacements of equipment.
  • Misrepresentation of identity to obtain service.
  • Violation of any of our rules on file with the Missouri Public Service Commission.

If your gas is going to be disconnected for non-payment, you will be notified in writing at least 10 days before the disconnection. In addition to this first notice, you will receive another written notice between 48 and 96 hours before the cutoff of gas service. NOTE: You must contact us before the delinquent date shown on your bill to determine if payment arrangements can be made to avoid disconnection.

Immediately preceding the discontinuance of service, the employee and/or contractor, except where the safety of the employee is endangered, shall make a reasonable effort to contact and identify him/herself to the customer or responsible person then upon the premises and shall announce the purpose of his/her presence.

To discuss available payment arrangements to avoid disconnection, call our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173) on or before the delinquent date.

NOTE: You must contact us before the payment due date shown on your bill to determine if payment arrangements can be made to avoid disconnection.

RESTORING DISCONNECTED SERVICE

Instructions on how to get your service restored are given on the notice left at your premises when your service is disconnected. A fact sheet on service restoration is also available below:

Restoring Natural Gas Fact Sheet (pdf, 7.94KB)

Company representatives are always available to answer questions about restoring gas service. Call our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173).

When you have paid the gas amount due or have met the November 1 through March 31 "Cold Weather Rule" requirements, your service will be restored, if possible on the day restoration is requested. However, under normal circumstances, your service will be restored no later than the next working day.

You will be billed a reconnection charge after we restore your gas service.

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