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Disconnection & Restoration of Service

Your service may be disconnected for a number of reasons, including:

  • Non-payment of a delinquent gas bill
  • Failure to pay a deposit or provide an acceptable guarantee
  • Unauthorized interference with or use of our gas service
  • Failure to fulfill the terms of a payment arrangement
  • Refusal to grant access at reasonable times to our employees for inspection, maintenance or replacement of meters
  • Misrepresentation of identity to obtain service
  • Violation of any rules on file with the Missouri Public Service Commission
  • Unsafe equipment or facilities

If your gas is going to be disconnected for nonpayment, you will be notified in writing at least 10 days before the disconnection. In addition to this first notice, you will receive another written notice approximately 48 to 96 hours before the disconnection of gas service. 

 At any time of disconnection and consistent with safety practices, we will attempt to contact a responsible person at the premises to identify ourselves and the purpose of the visit. After gas service is disconnected, we will leave a written notice at the residence.

Service disconnections make everyday life difficult, so we want to avoid them at all costs. How? Contact us immediately to either make a payment or make payment arrangements. We do not collect or accept onsite payments at a home or business.  

To discuss available payment arrangements to avoid disconnection, call our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173) on or before the delinquent date.

NOTE: You must contact us before the payment due date shown on your bill to determine if payment arrangements can be made to avoid disconnection.


When you have paid the gas amount due or have met the November 1  through March 31 Cold Weather Rule requirements, please call the Customer Experience department to get your service restored. Customer service representatives are available Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4:30 p.m. to answer questions about restoring gas service and to schedule appointments. Call our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173). 

Under normal circumstances, we can make an appointment to restore your gas service no later than the next working day after you call. You will be billed a reconnection fee after gas service is restored. 
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