New customers may be required to pay a deposit equal to one-sixth of the estimated annual bill based on credit score criteria, history with previous utility providers or failure to provide adequate verification of identity upon request. You may pay the deposit in installments if you so request.
In lieu of a deposit, we may accept a written guarantee of payment for your account by a responsible party who is an existing customer and in good standing. If a guarantee is acceptable, please download and complete the "Guarantee Agreement" and return to us at:
St. Louis, MO 63166
Guarantee Agreement (pdf, 95.43KB)
As a current customer without a deposit, we may require a deposit (or, if you presently have a deposit, we may increase the amount) if you meet one of the following conditions:
Your gas service has been disconnected for nonpayment of a delinquent account.
You have failed to pay your bill before the delinquent date for five out of the last 12 months.
You have illegally obtained gas. Only our employees are permitted to work with the company-owned regulator, meter and outside metering device.
For an existing customer, the amount of the deposit will not exceed four times the average monthly bill for utility charges actually incurred or estimated to be incurred during the most recent 12-month period at the service location.
If a deposit is assessed during the months of November, December or January due to an unsatisfactory payment history, you may request the billing of the deposit over a six-month period.
If you are required to pay a deposit, you will receive interest on that deposit. The interest paid on your deposit is equal to the prime bank lending rate as published in the Wall Street Journal on the last business day of the preceding calendar year plus one percentage point and is compounded annually. The rate is adjusted as of January 1st of each calendar year if the prime lending rate changes.
If you pay your gas bill on time each month for 12 consecutive months, your gas bill will be credited with the amount of the deposit and the interest earned. Any remaining credit may be refunded upon request.
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