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Collection Department

At times when a customer needs to establish service at a particular address, our collection department must complete an investigation before gas service can be established due to a previous outstanding balance. In these special cases, service will only be established if the investigation proves two things:

  1. The previous party is no longer at the address and
  2. The party wanting gas service established in his or her name is a new party just moving in.
We work hard to make sure this process takes as little time as possible, but   sometimes our investigations can take up to 48 hours. We understand how this can be an inconvenience, so we appreciate your cooperation as we work through our investigation.
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