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Getting Residential Gas Service

To establish gas service, call our Customer Experience Department at (314) 621-6960 between 7 a.m. and 7 p.m. Monday through Friday and 8 a.m. and 4:30 p.m. on Saturday (toll calls: 1-800-887-4173). You will need to call us at least 24 hours before you want to establish service. It is best to plan ahead to avoid asking for your service to begin on a Sunday or a holiday because those days are reserved for emergency work. All customers will be charged a fee for the initiation of service. A customer may choose to have the total fee billed on one month’s bill or spread over four months.

We will need the following:

  • Your name
  • Address of new service
  • Your Social Security number
  • A telephone number where you can be reached on the day we will establish your service
  • Information regarding prior gas service with Laclede

If you are a new customer, we also may require a Security Deposit.

To begin your gas service, we must have access to your gas meter and to your appliances in order to perform an appliance safety check. An adult, age 18 or older, must be present to provide access for our service technician.

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