New customers may be required to pay a security deposit equal to one-sixth of the estimated annual bill.
As a new customer who rents, you will be required to pay a security deposit.
As a new customer who owns or is purchasing a home, you normally will not have to pay a security deposit if you also meet one of the following requirements:
If necessary, it may be possible for you to provide a written guarantee of payment by a responsible party who is an existing customer. If a deposit is required and you are unable to pay the entire amount, it may be possible for you to pay it in monthly installments. Contact our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173).
As a current customer without a deposit, we may require a deposit or, if you currently have a deposit, we may increase the amount if you meet one of the following conditions:
For an existing customer, the amount of deposit will not exceed two times the highest bill you received during the 12 preceding months.
If a deposit is assessed during the months of November, December or January due to an unsatisfactory payment history, you may request the billing of the deposit over a six-month period.
If you are required to pay a deposit, you will receive interest on your deposit. It is compounded annually. The interest paid on your security deposit is equal to the prime rate plus one percentage point. The rate is adjusted on the last business day of every calendar year.
If you pay your gas bill on time each month for 12 successive months, your gas bill will be credited with the amount of the deposit – including interest earned. Any remaining credit may be refunded upon request.
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