Main Navigation
- Skip main navigation and go to utility navigation
- Skip main navigation and go to main content
- Getting Gas Service
- Your Gas Bill
- Product & Services
- Customer Service
- Energy Conservation & Safety
- Contact Us
Laclede Gas
Utility Navigation
Where am I?
Security Deposit
New customers may be required to pay a security deposit equal to one-sixth of the estimated annual bill.
As a new customer who rents, you will be required to pay a security deposit.
As a new customer who owns or is purchasing a home, you normally will not have to pay a security deposit if you also meet one of the following requirements:
- You are employed full time for at least one full year, or
- You have an adequate source of income, or
- You provide acceptable commercial credit references.
If necessary, it may be possible for you to provide a written guarantee of payment by a responsible party who is an existing customer. If a deposit is required and you are unable to pay the entire amount, it may be possible for you to pay it in monthly installments. Contact our Customer Service Department at (314) 621-6960 (toll calls: 1-800-887-4173).
As a current customer without a deposit, we may require a deposit or, if you currently have a deposit, we may increase the amount if you meet one of the following conditions:
- Your gas service has been disconnected for nonpayment of a delinquent account.
- You have failed to pay your bill before the delinquent date for 5 out of the last 12 months.
- You have illegally obtained gas. Only our employees are permitted to work with the Company-owned regulator, meter and outside metering device.
- You have gas bills covered by a bankruptcy filing.
For an existing customer, the amount of deposit will not exceed two times the highest bill you received during the 12 preceding months.
If a deposit is assessed during the months of November, December or January due to an unsatisfactory payment history, you may request the billing of the deposit over a six-month period.
If you are required to pay a deposit, you will receive interest on your deposit. It is compounded annually. The interest paid on your security deposit is equal to the prime rate plus one percentage point. The rate is adjusted on the last business day of every calendar year.
If you pay your gas bill on time each month for 12 successive months, your gas bill will be credited with the amount of the deposit – including interest earned. Any remaining credit may be refunded upon request.