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Laclede Gas
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IN CASE OF AN EMERGENCY:
Any time, 24 hours a day, 7 days a week Call (314) 342-0800. If busy, please call (314) 621-6960 (Toll free: 1-800-887-4173).
FOR OTHER CALLS (NON-EMERGENCY, BILLING, CUSTOMER SERVICE):
Any time, 24 hours a day, 7 days a week call (314) 621-6960 (Toll free: 1-800-887-4173). Our 24-Hour Interactive Call Center will provide you with basic billing and other important information 24 hours a day, 7 days a week. Just call and enter your 10-digit customer account number or your Social Security number to hear current billing information or obtain information about programs and services offered by Laclede.
Call during regular business hours (Monday - Friday 7:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. - 4:30 p.m.) to:
- Establish and discontinue service
- Schedule an appointment for appliance repair or connection
- Talk with a customer service representative about your bill
For non-emergency related inquiries, please e-mail us at: customerservice@lacledegas.com. This e-mail address is for routine inquiries only, as related to your natural gas service account. Please do not use the customer service e-mail address to report an odor or natural gas emergency. If you detect the odor of natural gas or believe you have a natural gas emergency, leave the establishment and call us at 314-342-0800 from another location. Avoid creating a spark - DO NOT turn anything on or off as you leave.
The USER'S GUIDE contains valuable information related to natural gas service. To access the guide, click here.
Media Line: 314-342-3300
If you're a reporter and would like to speak with us, please call 314-342-3300 (media inquiries only). For customers, Laclede's emergency line is 314-342-0800 and Laclede's Customer Service line (non-emergency) is 314-621-6960.
FOR APPLIANCE REPAIR/INSPECTION:
Laclede Gas repairs and inspects all natural gas appliances including Furnaces, Water Heaters, Gas Logs, Ranges, Dryers, Gas Air Conditioners, Gas Lights, Grills, Patio Heaters and Pool Heaters. And you can pay for repairs on your monthly gas bill. Call us at 314-621-6960 to schedule a service visit. Gas appliance service work is not subject to PSC regulation.
CALL BEFORE YOU DIG:
Use this number to locate underground piping before you dig.
Call 1-800-DIG-RITE (1-800-344-7483). Or call 811 (national one-call number). To learn more about excavation safety, click here.
COMMUNITY SERVICES:
Speakers also are available at no charge to provide tips on conserving energy, information on available heating assistance funds, and other matters involving your natural gas service. Call (314) 342-0675.
NEW CONSTRUCTION NEEDS?
Contact our Business Development Department at (314) 342-0685 and let us help you establish a new service line.