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Bill Messages & Inserts

Each month, Laclede includes an educational message on the billing statement. Occasionally, Laclede includes helpful information in the form of an insert. The following is a running 12-month list of bill messages and inserts that have been sent to customers. The information is listed in descending order, with the most recent billing month appearing first:

July 2013
No bill message for July 2013
Inserts for July: 
How To Read Your New Bill (pdf, 1.16MB)

June 2013
Bill message: You can save big with green energy. Laclede Gas offers rebates on natural gas water heaters, boilers and programmable thermostats. Save today and tomorrow. Learn more about equipment rebates at www.lacledegas.com/efficiency/programs/.

Inserts for June:
Safety Tips (pdf, 589.81KB)
Customer Service Department Closed (pdf, 143.63KB)
ISRS Notice (pdf, 48.25KB)

May 2013
Bill message: Cook up some savings today with a natural gas grill. At one third  the cost of propane, this solution is sure to keep you grilling all summer long.  Find a variety of grill models and features available  at www.originalgreenenery.com/foryourhome.

No bill inserts for May 2013
 

 April 2013
 Bill message: Are you starting a home improvement project this spring? If  your plans involve outside digging, call Missouri One Call at 1-800-DIG-RITE or  811 at least three days before your dig to have your property marked for any  underground line. It's free. It's easy. It's the law.

 Inserts for April 2013:
 North - Festus Office Closing (pdf, 387.36KB)
 Central - Farmington Office Closing (pdf, 453.12KB)
 West - Union Office Closing (pdf, 399.53KB)

 March 2013
 Bill message: Sign up for e-bill from Laclede Gas and reduce your carbon  footprint one step at a time. Enrollment is free through Customer Connection,  Laclede's online account management tool. Find details  at www.lacledegas.com 

No bill inserts for March 2013
 
February 2013
Bill message: Boil down hot water costs and save more than $300 per year. Turn down the thermostat on your water heater to 120 degrees Fahrenheit to get comfortable hot water for most uses and save money. Find more energy tips at www.lacledegas.com.

Inserts for February 2013: 
DollarHelp Thank You (pdf, 1.08MB)
Deposit Interest Refund Notice (pdf, 176.53KB) 

 
 January 2013
Bill message: Stay warm and cozy all winter long with this easy step. Winterize your home by caulking around windows; it’s a great way to keep heat in and keep out the cold.  Find plenty of tips and weatherproofing ideas to save energy and money at www.lacledegas.com/efficiency

Inserts for January 2013:
DollarHelp Matching Gift (pdf, 237.1KB)
  
December 2012
Bill message: DollarHelp is an easy way to lend a hand to families struggling to stay warm this winter. Within the past year, members of DollarHelp have joined together to warm the homes of nearly 3,000 families. Just check the red box on your bill or sign up today at www.dollarhelp.org to donate $1 a month.

No bill inserts for December 2012

November 2012
Bill message: Many families need help keeping warm this winter. DollarHelp is an easy way to lend a hand this holiday season. Check the red box on this gas bill to donate one dollar a month. Together we can make a difference. Every dollar helps. Visit www.dollarhelp.org for more information.   

Inserts for November 2012:
DollarHelp (pdf, 222.05KB)
Safety Tips (pdf, 5.72MB)

October 2012
Bill message: "Change Your Clock, Change Your Batteries" When you set your clocks back this fall season, remember to change the batteries in your smoke alarms and carbon monoxide
detectors; this simple action can save lives. Visit www.lacledegas.com for more safety tips.
 
Inserts for October 2012:
MONAT Business Office Holiday Schedule (pdf, 186.33KB)
High-Efficiency Equipment Rebates (pdf, 397.45KB)

September 2012
Bill message: Send kids back to school with a new take on the spelling BEE. Save on your utility bills by implementing BEE at home - "Becoming Energy Efficient." Teach kids about closing doors behind them and closing drapes to help keep out the cold. Learn more easy tips at www.lacledegas.com.

No bill inserts for September 2012

August 2012
Bill message: Go green! Make payments online anytime with electronic billing and end the paper trail. Sign up for Customer Connection today at www.laclededgas.com.
 
Inserts for August 2012:
The Pilot newsletter

July 2012
Bill message: Enjoy the benefits of a natural gas grill this summer. Natural gas grills give you all the advantages of outdoor cooking without the mess, expense, or long warm-up times of charcoal. Direct connect to your household's gas line for an uninterrupted fuel supply.
 
Inserts for July 2012:
ISRS annual notice (pdf, 42.03KB)
Safety Tips (pdf, 160.1KB)

June 2012
Bill message: Debris can create hazardous situations, so the area around the gas meter should be kept clear. If your meter is located outside, periodically check to make sure there are no shrubs, bushes or vegetation blocking it. If it is inside, make sure there are not clothing or other items near the meter. Never install electrical equipment within three feet of a gas meter.

No bill inserts for June 2012

May 2012
Bill message: Preserve the planet through convenience, sign up for e-bill to receive and pay your monthly natural gas statement electronically. No checks to write. No paper to file or recycle. It couldn’t be any easier, and it is free. Enrollment is through Customer Connection, Laclede’s online account management tool. Sign up today. It’s all at www.LacledeGas.com.

No bill inserts for May 2012

April 2012
Bill message: Save money by taking advantage of Laclede’s rebate and savings program. Rebates are available on the purchase and installation of natural gas furnaces, boilers, water heaters and thermostats. Learn more at www.lacledegas.com/efficiency/programs/.

No bill inserts for April 2012

March 2012
Bill message: Save money by taking advantage of Laclede’s rebate and savings program. Rebates are available on the purchase and installation of natural gas furnaces, boilers, water heaters and thermostats. Learn more at www.lacledegas.com/efficiency/programs/.

No bill inserts for March 2012

February 2012
Bill message: On January 13, 2012, the Infrastructure System Replacement Surcharge (ISRS) increased to $.83/month for improvements made to our distribution system since June 1, 2011. The ISRS is a monthly charge (outside of current rates) which covers some of the expenses that Laclede incurs to upgrade its system and relocate facilities in connection with local, state and federal public improvement projects. The ISRS first appeared on customer bills in June 2004. 

No bill inserts for February 2012

January 2012
Bill message: Save money by taking advantage of Laclede’s rebate and savings program. Rebates are available on the purchase and installation of natural gas furnaces, boilers, water heaters and thermostats. Learn more at www.lacledegas.com/efficiency/programs/.

No bill inserts for January 2012

December 2011
Bill message: Save energy throughout the cold winter months by sealing off unused rooms, closing registers and keeping doors closed. In order to keep your heating equipment functioning properly, do not seal off more than 20% of your total living space. Learn more energy efficiency and tips on how to use natural gas wisely at LacledeGas.com.

No bill inserts for December 2011

November 2011
Bill message: For as little as $1 a month, you can join the Dollar-Help Team and help to heat the homes of low-income families in communities throughout our service area. Please know that when you give to Dollar-Help, 100% of your donation helps heat the homes of low-income people who are elderly, disabled, or families with young children. Check the red box or sign up through Customer Connection at www.LacledeGas.com.

Inserts for November 2011:
Safety Tips (pdf, 160.1KB)
Dollar-Help (pdf, 522.04KB)

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