Main Navigation
- Skip main navigation and go to utility navigation
- Skip main navigation and go to main content
- Gas Service
- Your Gas Bill
- Product & Services
- Customer Service
- Energy Efficiency
- Safety
- Contact Us
- Home
Laclede Gas
Utility Navigation
- Skip main navigation and go to main content
- About Laclede Gas
- About Missouri Natural Gas
- Community Service
- Rates & Regulations
- Careers
- I am looking for...
- Customer Service
- Info on buying gas appliances
- Info on scheduling an inspection
- Info on explaining my gas bill
- Info on receiving assistance in paying my bill
- Info on current gas prices
- Info on conserving energy
- Recent SEC filings
- Recent tariff updates
- News Releases
- Available jobs at Laclede
- What is Dollar-Help?
Where am I?
Bill Messages & Inserts
Each month, Laclede includes an educational message on the billing statement. Occasionally, Laclede includes helpful information in the form of an insert. The following is a running 12-month list of bill messages and inserts that have been sent to customers. The information is listed in descending order, with the most recent billing month appearing first:
January 2012
Bill message: Save money by taking advantage of Laclede’s rebate and savings program. Rebates are available on the purchase and installation of natural gas furnaces, boilers, water heaters and thermostats. Learn more at www.lacledegas.com/efficiency/programs/.
No bill inserts for January 2012
December 2011
Bill message: Save energy throughout the cold winter months by sealing off unused rooms, closing registers and keeping doors closed. In order to keep your heating equipment functioning properly, do not seal off more than 20% of your total living space. Learn more energy efficiency and tips on how to use natural gas wisely at LacledeGas.com.
No bill inserts for December 2011
November 2011
Bill message: For as little as $1 a month, you can join the Dollar-Help Team and help to heat the homes of low-income families in communities throughout our service area. Please know that when you give to Dollar-Help, 100% of your donation helps heat the homes of low-income people who are elderly, disabled, or families with young children. Check the red box or sign up through Customer Connection at www.LacledeGas.com.
Inserts for November 2011:
Safety Tips (pdf, 160.1KB)
Dollar-Help (pdf, 522.04KB)
October 2011
Bill message:Your furnace should be checked annually to ensure safe and efficient operation throughout the heating season. Properly maintained natural gas appliances reduce the risk of carbon monoxide (CO) exposure, keeping you and your family safe. Call us at 314-621-6960 to schedule your inspection today.
Inserts for October 2011 (Missouri Natural Customer only):
2011-2012 MONAT Business Office Holiday Hours (pdf, 562.92KB)
September 2011
Bill message: There are many ways to save with clean, efficient natural gas. Through Laclede's rebate program, you can save up to $200 on the installation of high-efficiency heating systems, programmable thermostats and natural gas water heaters. Learn more at LacledeGas.com.
Inserts for September 2011:
The Pilot (customer newsletter) - fall 2011 (pdf, 2.03MB)
August 2011
Bill message: There are many ways to save with clean, efficient natural gas. Through Laclede’s rebate program, you can save up to $200 on the installation of high-efficiency heating systems, programmable thermostats and natural gas water heaters. Learn more at LacledeGas.com.
No bill inserts for August 2011
July 2011
Bill message: Vacation season is here. Are you going out of town for an extended period of time? If so, consider asking a neighbor, friend or family member to check on your residence while you are away. Occasionally, we are required to temporarily interrupt your natural gas service in order to make unanticipated repairs to our system. Before restoring your service, we are required to enter your residence to check appliances. Help us serve you better; have someone check on your home while you are away.
Inserts for July 2011:
Safety Tips (pdf, 158.04KB)
Annual ISRS Notice (pdf, 42.03KB)
June 2011
Bill message: Vacation season is here. Are you going out of town for an extended period of time? If so, consider asking a neighbor, friend or family member to check on your residence while you are away. Occasionally, we are required to temporarily interrupt your natural gas service in order to make unanticipated repairs to our system. Before restoring your service, we are required to enter your residence to check appliances. Help us serve you better; have someone check on your home while you are away.
Inserts for June 2011:
The Pilot (customer newsletter) - summer 2011 (pdf, 1.02MB)
May 2011
Bill message: Don’t accidentally damage a gas line or other underground service while digging in your yard. Before you dig, call 1-800-DIG-RITE (1-800-344-7483) or 811 (national one-call number). Or, visit www.mo1call.com to have underground utilities located and marked free of charge.
No bill inserts for May 2011
April 2011
Bill message: Using your tax refund to buy a new water heater? Through Laclede’s rebate program, you can save up to $200. Learn more about how to save on high-efficiency natural gas appliances and equipment at www.lacledegas.com/efficiency/programs/.
No bill inserts for April 2011
March 2011
Bill message: There are many ways to save with clean, efficient natural gas. Through Laclede's rebate program, you can save up to $200 on a natural gas water heater. Find out more ways to save by clicking here.
Bill insert 1 (sent to all customers): The Pilot (customer newsletter) - spring 2011 (pdf, 262.02KB)
Bill insert 2 (sent only to customers within the Urban League of Metropolitan St. Louis, Inc.'s service area): Urban League Flyer -March 2011 (pdf, 799.85KB)
February 2011
Bill message: Approximately 2/3 of your monthly bill is directly tied to the costs we incur to purchase and store the natural gas delivered for use. We take very seriously our obligation to keep these costs reasonable. In our efforts to be good stewards of your money, we utilize several strategies. Please visit LacledeGas.com/bill/understanding/pricing/ to learn more.
No bill inserts for February 2011