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e-bill FAQs

  1. What is e-bill?
  2. How do I begin e-bill service?
  3. How does e-bill work?
  4. Who can receive their gas bills electronically?
  5. Will my financial privacy be protected?
  6. Why is Laclede Gas offering e-bill?
  7. Can I use e-bill with Budget Billing?
  8. Can I use e-bill with the Easy-Pay direct payment plan?
  9. What if I change my bank account?
  10. Who do I call if I have questions about my e-bill?
  1. Q. What is e-bill?

    A. E-bill is an Internet-based billing and payment option. Bills are electronically created and delivered over the Internet. Electronic payments are generated directly from your bank account. It is safe, convenient and offers the flexibility to manage your bills at any time and from anywhere.

  2. Q. How do I begin e-bill service?

    A. You may log on to CheckFree to enroll for free or you may use one of the other online billing service providers, such as many banks, credit unions, brokerages and Internet portals. Some providers are free, and others charge a monthly fee for their service packages. You must provide personal information, including your financial institution data, a logon name and password to the online billing service provider.

    After you complete the enrollment information or if you already are enrolled, select Laclede Gas as a "biller." You must enter your Laclede account number and the last name on your Laclede account for which you wish to receive an electronic bill so we can determine whether your enrollment can be accepted.

  3. Q. How does e-bill work?

    A. Once your request for e-bill service is accepted, Laclede will send billing information to your online billing service provider on the same schedule that our postcard bills are created. The billing service provider will notify you via e-mail that your e-bill has arrived and direct you where to view and pay your electronic bill.

    You can view and pay your bill online any time and schedule the payment for any date you select. The electronic payment is generated directly from your bank account on the date you specify. However, please be sure the payment is made in time to be received by Laclede by the due date. Check with your online billing service provider to find out the number of days it takes to process your payments. With most providers, it takes two to four business days to process the payment.

    We rely on the online billing service providers to make your bill available to you at the proper time, just as we rely on the U.S. Postal Service to deliver our postcard bills on time. If you believe your bill is not available when you expect it, call us.

    If you have a zero balance or a credit balance, you will still receive a bill, but no due date will be listed for your account.

  4. Q. Who can receive their gas bills electronically?

    A. This service is currently available only to residential and some commercial customers. Customers who are not eligible to receive their bills electronically are:

    • Accounts receiving their final bills
    • Accounts requiring special handling
    • Large commercial and industrial customers
    • Accounts billed for compressed natural gas, propane or street lighting
    • Accounts under bankruptcy
    • Accounts that, in the last 12 months, have been disconnected due to non-payment or have received more than three disconnect notices
  5. Q. Will my financial privacy be protected?

    A. The strongest type of encryption on the Internet is used to ensure your privacy and security.

  6. Q. Why is Laclede Gas offering e-bill?

    A. Customers have requested this option because it is convenient and allows them to reduce their costs associated with checks and postage.

  7. Q. Can I use e-bill with Budget Billing?

    A. Yes, with Budget Billing, we estimate your total annual gas bill and divide that total into 12 equal monthly amounts. We continue to read your gas meter each month and review your account in January and July. If your actual cost of gas used is significantly more or less than expected, your monthly budget payment amount will be adjusted accordingly.

  8. Q. Can I use e-bill with the Easy-Pay direct payment plan?

    A. Yes, with Easy-Pay and e-bill, your bill is paid directly from your checking or savings account, and you receive an e-bill every month to confirm the payment amount and date. Alternatively, you may also be able to arrange directly with your billing service provider to have your Laclede bill paid automatically each month.

  9. Q. What if I change my bank account?

    A. If you change banks or open a new account at the same bank, you must update that information with your online billing service provider.

  10. Q. Who do I call if I have questions about my e-bill?

    A. For questions related to charges on your bill, contact us.

    For any other questions related to your electronic bill payment or problems accessing your e-bill, contact your online billing service provider. If you choose CheckFree as your service provider, you may contact a CheckFree representative by e-mail at ebillinfo@checkfree.com or by toll-free telephone at 800-564-9184.

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