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Laclede Gas Announces Operational Alignment Focused On Customer Care

November 05, 2009

Laclede Gas officials announced changes within the organization that will increase the Company’s focus on the customer. 

In support of this new structure, the Company has promoted Benjamin O. McReynolds to Vice President – Field Operations to oversee the newly created Field Operations area.  This function, consisting of Laclede’s construction, maintenance and service activities, will support tighter integration and greater consistency and efficiency toward continuous improvement of customer service in the field.   Mr. McReynolds has been with Laclede Gas for 29 years, with experience in customer relations and marketing in addition to his knowledge of the Company’s operating departments.

Craig R. Hoeferlin was named to the newly created position of Assistant Vice President – Engineering and Field Services.  In this role, he will be responsible for the Engineering function as well as critical support of the Field Operations area.  Mr. Hoeferlin has been with Laclede Gas for 25 years and has significant knowledge of Laclede’s operations in addition to his engineering expertise.

A new Customer Care function will elevate the Company’s service objectives and ensure coordination among the various points of customer contact, including billing, community outreach and the call center.  Daniel F. Ryan, who has been with Laclede for more than 38 years in numerous customer-focused roles, will lead the new function with his promotion to the newly created position of Director – Customer Care.

“Finding ways to continuously improve our customer service and operating effectiveness are top priorities for our Company,” said Michael R. Spotanski, Senior Vice President – Operations and Marketing for Laclede Gas.  “With these changes, our operational alignment will better support a focus on the customer while also enhancing our project efficiency and productivity for our customers’ benefit.”

A subsidiary of The Laclede Group, Inc. (NYSE: LG), Laclede Gas Company is the largest natural gas distribution utility in Missouri, serving approximately 632,000 residential, commercial and industrial customers in the city of St. Louis and ten other counties in Eastern Missouri.


Justin Gioia
Director, Corporate Communications

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